Refund & Returns Policy

At Brothers Sports & Fashion Wear, customer satisfaction is our priority. Please read our Refund & Returns Policy carefully before placing your order.

1. Custom Orders

  • All our products are custom-made according to your design, color, size, and logo specifications.

  • Once production has started and the design is approved, cancellations or changes are not possible.

  • Advance payments for custom orders are non-refundable.

2. Returns

We only accept returns for products with manufacturing defects, including:

  • Incorrect stitching or sizing

  • Printing or embroidery errors

  • Fabric defects

All return requests must be reported within 7 days of receiving the product with clear photos of the defect.

3. Refunds

  • Approved refunds will be processed within 7–10 business days after receiving the returned item.

  • Refunds will be issued via the original payment method.

  • Shipping or delivery charges are non-refundable.

4. Exchanges

  • We may offer exchanges for defective products, subject to availability.

  • Exchanges must be requested within 7 days of delivery.

  • The exchanged product will be shipped at no additional cost for manufacturing defects.

5. Shipping & Responsibility

  • Products must be returned in their original condition with all tags intact.

  • Customers are responsible for return shipping unless the defect is confirmed to be a manufacturing issue.

6. How to Request a Return or Refund

To request a return or refund:
📧 Email: brotherssports061@gmail.com
📱 WhatsApp: +8801833-040377

Please include:

  • Order number

  • Product details

  • Clear photos of defect (if applicable)

  • Reason for return or refund

7. Contact Us

For questions about our Refund & Returns Policy, feel free to contact us:
📧 brotherssports061@gmail.com
📱 WhatsApp: +8801833-040377